Account Manager REMOTE

About the job

We are looking for an Account Manager to join LiveAboard.com - the global leader in online dive travel! We are looking for a professional who can work in a fun, fast-paced, and fluid environment. Working remotely, you will need to bring a creative mindset, detail-oriented focus, and strategic acumen to build and grow long-term business relationships with our partners.

"Liveaboards" are boat-based scuba diving vacations. These trips visit the best diving spots in the world, making it the best diving a person can get. Go further, dive more, and meet new people aboard! As the world’s leading online dive travel company, we make booking trips to explore the underwater world easy. Most of our team members are experienced divers who have been or will go to the destinations we sell.

Responsibilities

• Build and maintain long-term relationships with partners from onboarding to advising them throughout our business processes to ensure high sales results for each boat.

• Coordinate processes and be the first point of contact for our Customer Support, Marketing, Rates & Availability teams.

• Analyze sales KPIs, trends, growth/lost business, and upsell opportunities and provide actionable recommendations for team improvements.

• Serve as a brand ambassador for existing and new products/initiatives, developing tailored sales pitches for each partner.

• Maintain and grow sales by identifying new upsell opportunities (new business initiatives, new inventory, new segments, etc.)

• Identify at-risk clients, resolve conflicts, and advise them until they reach significant sales results.

• Partner with the marketing team to define a strategic plan and execute high-performing client campaigns.

• Keep track of the industry trends and other online travel agencies.

• Provide regular updates for key stakeholders on results.

• Inform, involve, and inspire your colleagues.

What we offer

• A place in a unique, fast-growing company in an exciting industry

• A role where you can develop yourself

• A small and high-energy team; the chance to get things done and make a difference

• An attractive remuneration

• An enthusiastic team of experienced online travel professionals

• This is a remote full-time role

• Previous experience as an Account Manager or similar role, 3+ years of experience

• Proven track record exceeding growth goals

• Excellent multitasker with keen attention to detail

• Experience building long-term professional relationships

• Proven track record of delivering on quota and obtaining positive reviews

• Ability to work in a fast-paced environment and adapt to changes

• Ability to work effectively with cross-functional teams and all levels of management, internally and externally

• Exceptional knowledge of digital platforms

• Outstanding organizational, communication, presentation, and time management skills

• Strong Excel and PowerPoint skills and experience analyzing datasets and delivering actionable insights

• Ability to explain complex matters in a simple way

• You speak English fluently