Customer Support Executive Position - English, Americas time zone

Overview of the position:

As a member of the Customer Support Team you will play a pivotal role in our organisation by providing exceptional support to our guests and partners primarily during the after sales process. You will assist guests in organising their trip, liaising between our guests and partners to ensure everyone has the correct and relevant information, and delivering an outstanding experience that drives guest and partner satisfaction.

Key Responsibilities:

• Assist guests in their journey to find, book and organise their perfect trip, offering expert guidance and recommendations based on their preferences and needs.
• Act as a liaison between our guests and partners, ensuring seamless communication and understanding between both parties.
• Provide accurate and relevant information to guests and partners, addressing inquiries, resolving issues, and ensuring a positive experience throughout the support process.
• Utilise problem-solving skills to address complex customer inquiries and provide effective resolutions to guest complaints.
• Demonstrate attention to detail to ensure accuracy in all aspects of the order process.
• Work both independently and collaboratively within a team to meet and exceed performance targets.
• Cultivate strong relationships with guests and partners, fostering trust and loyalty.

How to apply:

If you are a customer-focused, detail-oriented individual with a commitment to delivering outstanding service, we invite you to apply for this exciting opportunity. To submit your interest, please submit your CV and cover letter below, letting us know why you want to work for us, and why you would make a good candidate for this position. Applications without a cover letter will be rejected.

Qualifications:

• Previous experience in customer support is a must.
• Strong understanding of scuba diving-related products and services is highly desirable.
• Fluent in English with clear and professional verbal and written communication skills - other languages (especially German) are a plus. 
• Proven analytical and problem-solving abilities.
• Exceptional attention to detail.
• Ability to work effectively both independently and as part of a team.
• Strong interpersonal skills, with a focus on building positive relationships.
• Positive attitude and a commitment to delivering exceptional service.
• Flexibility to work weekends and adapt to a dynamic work environment.

Requirements:

• Fluent in English. 
• Based in AMAS (Americas) time-zone for scheduling purposes; not based in Amsterdam – please do not apply if you live in Amsterdam, Netherlands or outside of the required time zones.
• Experience in remote and fully independent working.
• Experience in travel industry, in connection with diving is a big plus.
• Having a diving certificate is big plus.